Support
We support our operators for the lifetime of our machines.
Maintenance Programs
REMOTE SUPPORT
Rigorous logs into your robotic cell from our Vermont headquarters to troubleshoot or identify issues. We work closely with maintenance teams and can often resolve issues in under 15 minutes. If we cannot walk your operator through resolution, we prioritize a site visit with little turnaround time.
Service Hours: 8:00 am – 5:00 pm EST, M-F
Phone, text, or email ticket submission.
ON SITE SUPPORT
We schedule annual preventative maintenance to increase uptime and send technicians on site when necessary to resolve interim issues.
Native Data Management
Embedded tools for visualizing efficiency metrics, productivity metrics, and alarms in one controls system inform operators and help manage compliance.
Hardware Agnostic
Modular components of any brand robot or hardware can be easily linked together, added, reorganized, and removed in a distributed network.
Secure Architecture
Modern software architecture built with cyber security in mind, tailored to each IT department’s internal networks and standards.
Remote Diagnostics & Support
Customers can rely on customer support from Rigorous to troubleshoot issues, diagnose problems, and keep their systems running.
Control Center
Runtime data & clear system diagnostics give your production and maintenance teams unparalleled access to actionable information to increase productivity.
No more lost time trying to figure out productivity deltas between one shift to the next. Login and get the answers you need in minutes to help streamline your operation.
Daily Breakdown
The Control Center is a crucial tool for tracking your production and visualizing the differences between shifts. With the ability to analyze data in real-time, the Control Center provides a comprehensive view of your production process, allowing you to optimize your operations and identify areas for improvement.
Remote Access
The same data that is used to optimize your process is also used by us to diagnose and fix any issues that may arise. This means that we can quickly identify problems and take corrective action, even when we are not physically present in your facility.
With remote access to the Control Center, we can troubleshoot issues and provide support from anywhere in the world.
Make Impactful Decisions
Whether you are looking to improve your production efficiency, minimize downtime, or prevent quality issues, the Control Center provides the data-driven insights you need to make informed decisions.
With the ability to track and analyze key metrics in real-time, you can stay ahead of the curve and ensure that your operations are running at peak performance.
